TERMS AND CONDITIONS
Green Fire ltd only accepts orders for and sells the goods subject to the following conditions. These terms and conditions shall prevail over any terms and conditions of the customer.
Risk
The goods shall be and remain at the customers risk when the goods have left the premises of Green Fire. If delivered by us (or our carriers) the goods shall be and remain the customers risk after delivery.
Any goods supplied (eg. fabric) by a customer of the company shall at all times remain at the risk of the customer and the company shall not be responsible in any way for loss or damage.
Delivery
Dates for delivery should be within 28 working days from order although some products will arrive earlier than this. Many of the larger items will be made specially for you and may take a little longer; we will inform you when ordering of delivery times. Green Fire ltd shall not be liable for the consequence of any delay. The company is bound to deliver goods and perform services by a specific date or within a specific period, only if it is agreed by written acceptance. We accept no responsibility for delays in completion of the orders due to labour disputes or other factors beyond our control. No liability will be accepted for late delivery resulting in 3rd party claim.
In the event of the buyer refusing to accept or make possible the delivery of goods after delivery arrangements have been made, Green Fire shall (without prejudice to any other rights or remedies available to it) be entitled to charge the buyer with all packing, unpacking and transportation costs involved in such an abortive delivery.
Payment
A. Payment in full is required at the time of placing an order unless expressly agreed otherwise by us in writing.
B. No goods will be dispatched unless paid for in full including all delivery costs.
C. Prices quoted are inclusive of VAT, unless otherwise indicated.
D. The title of goods remains with Green Fire ltd until all goods and services are paid for in full.
Green Fire ltd has the right to vary the price of goods if there is any increase in the total price of materials to Green Fire ltd arising from any cause beyond their control. The customer may cancel the order provided written notice is given to Green Fire ltd within 48 hours of the customer receiving notification of the increase of price.
Measurements
Measurements given are for guidelines only and to overall dimensions. If exact measurements are required please ask when ordering. We will advise you of any changes beyond our control. We recommend customers measure the access to their homes to ensure larger items can be delivered and fit. Measurements supplied by the customer should be double checked and supplied in writing.
Cancellation - important
Many products in this catalogue will be made and finished for you specially and therefore cannot be cancelled without cost to you. A full refund will only be given if an order is cancelled within 7 working days of our receipt of order.
Orders cancelled after 7 working days from receipt of order will be charged at a minimum of 30% of order value. Our estimate of costs will be deemed correct.
Your statutory rights will not be affected.
Guarantee
We guarantee our products, workmanship and materials for 1 year. This does not include damage by excessive conditions or force, nor does it include paint finishes, fabric or parts that would wear under normal use. e.g. fire grate bases, seat pads, glass, etc. nor does it include damage to goods by negligence of the customer. Proof of purchase will be required.
From time to time we may monitor and record the telephone conversations made and received by our staff in order that we offer you the highest standard of service.
We reserve the right to alter any design or part of a whole composite design of goods at any time. We reserve also the right to withdraw any goods or part from sale.
